‘No phone calls’: Logistics firm in S’pore taps AI-powered forklift to improve workplace safety

SINGAPORE - When forklift operator uses his mobile phone while on the vehicle, an automated voice calls out: “No

 phone calls, ensure safe driving.”

And when worker closes his eyes, the forklift blares another message: “Please focus and drive safely.”

Using artificial intelligence to detect operators’ behaviour, the enhanced forklift is a new piece of equipment.Even as

 workplace fatalities and injuries reached a record low in 2023, the Ministry of Manpower (MOM) has called on firms to

 continue workplace safety efforts.

Before operators can start the forklift, they must key in a customised PIN code and check off various safety requirements.

As it starts, a red boundary light is projected about a metre around the forklift to alert people nearby. When someone 

crosses the boundary, a warning rings out immediately.

If the operator releases the seat belt, the forklift stops working.

Mr Lee, 32, who operates the forklift and has been with the firm for four years, said: “This forklift with the new system

 is definitely much safer.

“(The warning system) helps when we are sometimes busy and don’t notice if someone is approaching from behind.

 With this system, I’ll know if someone is behind.”

Two workers were killed in separate workplace accidents due to unsafe use of forklifts in the second half of 2023, according 

to a Workplace Safety and Health Council advisory on March 27.

Earlier, in November 2022, a forklift driver struck a man while reversing the vehicle and crushed the victim’s left leg. The

 driver was sentenced to two weeks’ jail in July 2023.

The new features cost up to $5,000 per forklift, raising each unit’s price from $55,000 to $60,000. The firm has modified 

22 of its 50 forklifts and will gradually upgrade the rest.

It also introduced a semi-automated carton sorting system, which reduces workers’ risk of getting injured from lifting heavy

 objects and repetitive motions.

The firm’s vice-president for sales and operations, Mr Andy Tan, said anything that improves the safety of its staff is a critical

 investment.

“We have to press on and ensure that everybody comes to work safely and gets back to their loved ones safely,” he added.